Zotabet Privacy Policy
Overview
This Privacy Policy explains how information is typically collected, used, stored, and shared when you visit the Zotabet website and use its services. It also describes choices you may have about your data, including how to contact support if you have questions. By using the site, you acknowledge that some data is necessary to provide core functionality such as account access, payments, security, and compliance.
Privacy practices can differ depending on your location, the payment methods you use, and the verification level required for your account. If any part of this policy is unclear, contact support for clarification.
Information that may be collected
To operate a modern online service, the site may collect information you provide directly and information generated through use. The most common categories are listed below.
- Account information: name, date of birth, email address, and contact details.
- Verification information: documents used for KYC checks, where required.
- Payment information: deposit and withdrawal records, method identifiers, and transaction references.
- Usage data: pages visited, session duration, clicks, and feature use.
- Device and technical data: IP address, browser type, device identifiers, and logs for security.
- Communication data: support emails and chat transcripts when you contact support.
How information may be used
Data is generally used to deliver the service, improve performance, maintain security, and meet legal or compliance obligations. Common use cases include account management, customer support, processing transactions, preventing fraud, and measuring site stability.
| Purpose | Data involved | Example | Notes |
|---|---|---|---|
| Provide the service | Account, usage, technical | Enable login and game access | Core functionality |
| Process payments | Payment, account | Deposit confirmation and withdrawals | May require verification |
| Security and fraud prevention | Technical, usage, payment | Detect unusual activity | Protects users and platform |
| Support and troubleshooting | Communication, account | Resolve ticket issues | Faster resolutions with context |
| Compliance | Verification, payment | KYC and required checks | Varies by rules and risk |
Cookies and similar technologies
Cookies are small files that help sites remember preferences, maintain sessions, and measure performance. Some cookies are essential for account access and security, while others are used for analytics. You can usually control cookies through browser settings, but disabling essential cookies may cause some features to stop working.
- Essential cookies: session login, security, and basic navigation.
- Preference cookies: language and display choices.
- Analytics cookies: measure performance and improve usability.
Sharing and disclosures
In many online services, data may be shared with trusted providers strictly to deliver the service. That can include payment processors, verification partners, and technical infrastructure vendors. Disclosures may also occur to protect user safety, enforce terms, or comply with lawful requests where applicable.
- Service providers: vendors that help with hosting, payments, analytics, or verification.
- Legal and security reasons: to prevent fraud, protect accounts, or respond to lawful requests.
- Business operations: in the event of restructuring, subject to appropriate safeguards.
Data retention and security
Data is generally kept for as long as needed to provide the service, resolve disputes, meet compliance obligations, and enforce terms. Retention periods can vary by data type and legal requirements. Security measures typically include access controls, encryption where appropriate, monitoring, and procedural safeguards.
| Data type | Typical retention reason | Security approach |
|---|---|---|
| Account profile | Maintain service access and support | Access controls and authentication |
| Transactions | Payments, dispute handling, compliance | Audit logs and restricted access |
| Verification records | Identity checks and risk controls | Secure storage and limited access |
| Technical logs | Security monitoring and reliability | Monitoring and incident response |
Your choices and rights
Depending on your situation and applicable rules, you may have choices about access, correction, deletion, and communication preferences. Some requests may be limited where data is required for security, fraud prevention, or compliance. The most practical controls you can use immediately are account settings, cookie preferences in your browser, and contacting support with a clear request.
- Access and correction: request a copy of data or fix inaccuracies.
- Deletion: request deletion where permitted and feasible.
- Marketing preferences: opt out of promotional communications.
- Cookie controls: manage analytics and preferences via browser settings.